Rapid City Journal
Monday, Nov. 20, 2017
By Mark Andersen
A national survey of community colleges confirmed an abysmal level of student satisfaction at Western Dakota Tech.
“Students felt like they were getting the runaround,” said Debbie Toms, WDT student success director.
In 2012, WDT placed in the eighth percentile among peers on a question of student satisfaction with academic services on
the National Community College Benchmark Project survey, meaning 92 percent of schools did better. Only a willful disregard for student concerns could have guaranteed anything worse.
Something had to give, said Jill Elder, WDT admissions and financial aid director.Photo Cutline:Debbie Toms, Student Success Director, left, and Jill Elder, Admissions and Financial Aid Director, right, recently traveled to Washington, D.C., where they were invited to present "Student Satisfaction with Service Excellence" at the Convening of Minority Serving Community Colleges.